Your CEMAC POS subscription and billing
This is about the shop’s own subscription to CEMAC POS. Pay by mobile money, upload the proof, and an admin activates your plan — no card required.
This tutorial is about a different kind of money: what your shop pays Opesware SARL to use CEMAC POS. Because most CEMAC merchants pay with mobile money rather than cards, billing is handled manually — you pay by MTN MoMo or Orange Money and upload proof, and your plan is activated.
How it works
Your account runs on a plan. When it is time to pay or upgrade, you send the amount to the published MoMo or Orange Money number, then submit a proof of payment (the transaction ID or a screenshot). An administrator verifies the transfer and activates or extends your plan. Nothing about card networks is involved.
- Payment is by MTN MoMo or Orange Money to the number shown on the billing screen.
- Proof is the mobile-money transaction reference or a screenshot of the confirmation.
- Activation is manual: an admin confirms the transfer, then your plan goes live.
- Keep your own proof until activation is confirmed, in case of a query.
Paying and getting activated, step by step
- Open Billing or Subscription in your account and note the plan and amount.
- Send the exact amount by MTN MoMo or Orange Money to the number shown.
- Copy the transaction reference from the confirmation SMS.
- Back in CEMAC POS, submit your payment: enter the reference or upload the screenshot.
- Wait for an administrator to verify the transfer.
- Once confirmed, your plan activates or extends and the new expiry shows on the billing screen.
Send the exact amount and keep the confirmation SMS. A mismatched or missing reference is the most common reason activation is delayed.
Plans and renewals
Your billing screen shows your current plan, its price and the expiry date. Upgrading follows the same flow — pay the new amount, submit proof, get activated. Renew before expiry to avoid any interruption; because activation is manual, allow a little time for an admin to confirm your transfer.
Common errors and how to fix them
| Message / symptom | Cause | Fix |
|---|---|---|
| Paid but plan still inactive | Proof not submitted, or admin has not yet verified it | Submit the transaction reference or screenshot; then allow time for manual verification |
| “Reference not recognised” | The transaction ID was mistyped | Re-enter the exact reference from the confirmation SMS, or upload the screenshot instead |
| Amount does not match the plan | A different or partial amount was sent | Send the balance to the same number and submit the new reference |
| Sent to the wrong number | An old or incorrect MoMo / Orange Money number was used | Contact support with your proof; only the number on the billing screen is valid |
| Plan expired unexpectedly | Renewal proof was submitted too late for manual activation | Renew a few days early next time so an admin can confirm before expiry |
Common questions
Can I pay by card?
Billing is by MTN MoMo or Orange Money with proof of payment. This fits how CEMAC merchants actually pay and needs no card.
How long does activation take?
Activation is manual, so it depends on an administrator verifying your transfer. Submit clear proof and renew a little early to be safe.
What counts as valid proof?
The mobile-money transaction reference from your confirmation SMS, or a clear screenshot of that confirmation.
Try it in your own shop
Start a free 30-day trial and follow along — no card required.
Start the free trial