Frequently Asked Questions

Click the "Register" button, choose a unique username and strong password, and enable Two-Factor Authentication (2FA) for maximum security.

You need a SmartMarket account and some Bitcoin in an external wallet. You will deposit Bitcoin into our secure escrow system to make purchases.

SmartMarket is a platform for legal trade. Users are responsible for complying with the laws of their jurisdiction. We have a strict list of forbidden items and activities.

We do not use a wallet system. For each order, you will be given a unique Bitcoin address to send the exact payment amount to. This amount is then held in our secure multi-signature escrow until the order is complete.

Bitcoin provides a high level of privacy, security, and low transaction fees, which aligns with our commitment to anonymous and secure commerce.

When you place an order, your Bitcoin is sent to a secure multi-signature address, not directly to the vendor. We hold the funds until you confirm you have received your item, or until the auto-release timer expires. This protects both buyer and seller.

We charge a small, competitive platform fee on each transaction to cover escrow services, security, and support. The exact fee is displayed at checkout.

Yes. Our escrow and dispute resolution systems are designed to protect you. If your order doesn't arrive or is not as described, you can open a dispute to have the issue mediated, which can result in a partial or full refund.

Payments are typically detected within minutes. We wait for a set number of network confirmations (usually 1-3) before the order is confirmed and sent to the vendor. This process usually takes between 10 and 30 minutes.

We use institutional-grade security, including multi-signature cold storage for escrow, end-to-end encrypted messaging, DDoS protection, and 24/7 AI-powered security monitoring.

We minimize data collection and logging to protect user privacy. We do not log IP addresses for general browsing and purge sensitive data regularly. All on-site messages are end-to-end encrypted.

For maximum privacy and security, we highly recommend accessing SmartMarket through the Tor network or a trusted, no-logs VPN service.

Use a strong, unique password and enable Two-Factor Authentication (2FA) in your profile. Never share your login details with anyone.

Vendors only see your username and the shipping address you provide for a specific order. They never see your email address or payment details.

Shipping times vary by vendor and your location. Each vendor provides estimated shipping times on their store page and product listings.

If your order does not arrive within the specified timeframe, you should first contact the vendor. If there is no resolution, you can open a dispute before the escrow auto-releases to have our team mediate.

If the vendor provides a tracking number when they mark the order as shipped, it will be available on your order details page.

Contact the vendor immediately through our encrypted messaging system. If you cannot resolve the issue, open a dispute to freeze the escrow funds and request mediation.

Our verified vendors are experienced in using professional, discreet packaging to protect your privacy. Specific stealth methods are often mentioned in vendor policies.

All vendors on SmartMarket are verified and have paid a bond. You can check their trust score, sales history, and read reviews from other buyers on their store page to gauge their reliability.

Yes, you can use our secure, end-to-end encrypted messaging system to contact any vendor with questions before you make a purchase.

After an order is completed, you can leave a rating (1-5 stars) and a comment for the vendor and the product. This feedback is public and helps other buyers make informed decisions.

Decline immediately and report the vendor to support. This is a violation of our terms and is almost always a scam. All transactions must go through our escrow system to be protected.

Open a dispute if your order doesn't arrive, is not as described, or if you have an unresolved issue with a vendor. You must open a dispute before the escrow funds are released.

When a dispute is opened, the escrow funds are frozen. Our support team will act as a neutral mediator, review evidence from both the buyer and vendor, and make a fair decision, which may include a full or partial refund.

You can reach our support team 24/7 via the "Contact Support" link on our website. We use an encrypted ticket system to handle all inquiries.

Please contact support with a detailed description of the problem, including the page you were on and any error messages you received. Screenshots are also very helpful.