Account and data deletion

Open "More", then "My profile", and choose "Delete my account". You will be asked to confirm.

Write to pos@cemacpos.com from your account email address, with the subject "Account deletion". We handle the request within 30 days and confirm in writing.

No sign-in is needed to make this request.

Your user account: name, email, phone, language, password.

Your sign-in tokens and device records.

Your crash reports.

If you are the owner and request deletion of the shop: the catalogue, customers, employees and settings.

Sales, invoices and accounting entries already recorded. Accounting and tax regulation requires them to be retained for a set period, and they are technically immutable — we cannot alter them either.

The audit log, for the same reason.

So far as possible, these records are dissociated from your identity once the statutory period has passed.

Deletion requested in the app is immediate for the data that can be deleted. An email request is handled within 30 days.